Delivery Policy

Delivery will be to the street address as specified by you (The Lessee), prior to the event start time you have stated within your booking. The Lessee grants Bounce House NZ (The Lessor) the right to enter the property at the agreed street address for the delivery and subsequent setup and pack up of the inflatable unit.

After your order has been successfully received by us, you will receive a confirmation email. We will contact you again, prior to your event, confirming a delivery and setup time.

Delivery fees are included in the total cost for delivery to addresses within the delivery areas. For areas outside the usual delivery zone, additional fees will be notified at the time of booking proposal. The unit(s) must be ready for collection, at the latest, by 5pm (March to September) and 8pm (October to February) of your booking day. Should you require the castle longer than this, you are required to inform us of an Overnight Hire request as your hiring option which includes an ‘extended booking’ fee of $50.

Should your address be out of our service area completely, please Contact Us to speak with us directly to see how we can be of service.

Should we be unable to provide your delivery due to bad weather, vehicle failure, illness or any other factor beyond our control, we will inform you of this at the earliest possible opportunity and provide a resolution as per our policies.

Prior to your event, we ask that you please ensure there is adequate space for our inflatable castles, that the location that our products will be sited is accessible and you have cleared the area of debris and that power is available no more than 20 metres from the installation site. 

For the hygeine, health and safety of our crew, our equipment and our customers, delivery and instalment of your castle will not proceed should there be animal faeces, furniture or debris located in the delivery or setup path or location of our castles and your booking fee will be FORFEITED.

We will be unable to provide a credit if we cannot deliver your product due to a lack of space, accessibility, hygeine or due to an inappropriate location.