FAQs

When do you set up and pack up?

We set up the morning of your event/party between 7am - 2pm. We will coordinate a specific delivery window based on the start time of your event. In the case you need a specific delivery time, please let us know and we will do our best to accommodate this.

Pack up is also on the same day after your event ends. This will allow us time to clean and prepare the rental for the following day's events. Pickup requests after 9pm will incur an additional charge of $50

What form of payment do you accept?

We accept Afterpay, credit/debit cards via our online store. Full payment will be required before on-site setup.

Do you require a deposit?

No, we don't operate a bond or deposit system. However, we do ask for payment before delivery of the inflatables.

What surfaces do you set up on?

We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel or dirt. 

Will the inflatables be clean?

Yes! The inflatables are washed, sanitised, and dried immediately after each use. Contactless delivery/pickup or the use of face masks can be accommodated upon request.

What is your bad weather policy?

We do have unpredictable weather in New Zealand, inflatables must be deflated when winds are too strong. No exceptions.

If it is raining the day of your event and you decide to cancel, you will receive a credit and you are able to reschedule for a future date. The rain will not hurt our inflatables. We encourage you not to cancel due to rain as most times it is only scattered showers.

You have until 7:00am the morning of your rental to let us know if you are going to postpone.

White Bounce House big no-no's!

There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.